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NASHVILLE, Tenn., Jan. 19, 2022 /PRNewswire/ -- A new study from Simplr sheds light on how challenging it is for restaurants to meet the expectations of the NOW Customer who demands consistent personalization and responsiveness in every single digital experience. An in-depth consumer survey of more than 100 major quick service restaurants, "The State of Digital CX in Quick Service Restaurants in 2022" reveals that only 24% of companies offer exceptional end to end customer experiences.