Athens Utilities Board (AUB) has announced it is resuming normal collection procedures on utility disconnects and late fees on Monday, May 18.
AUB will not collect late fees on bills that were issued during the coronavirus episode, from mid-March through today. They still will be waived.
“We have been clear with our customers since March 18 that we would eventually have to return to normal service practices,” stated a news release from AUB. “We are required by our federal power contract with TVA to be non-discriminatory in our collection of revenues. Non-discriminatory means we must collect every cent of power revenue that is owed. This is always a tough part of our business, because a lot of our customers struggle to pay their bill. But we also understand that this is the only way to be fair with all of our customers.”
If anyone is having trouble paying their bill, AUB officials noted they can call (423) 745-4501 and officials will attempt to set the customer up with a pay agreement.